Acceptable use policy

This Acceptable Use Policy sets out the terms between you and us under which you may access www.mypals.org.uk (the site). This Policy applies to all users of, and visitors to, the site.

Your use of our site means that you accept and agree to abide by, this Acceptable Use Policy, which supplements our website terms and conditions.

People under 18 must only use the site and provide personal information if they have the consent and supervision of a parent or guardian.

The mypals website is operated by St Cuthbert’s Hospice, registered as a company limited by guarantee in England and Wales (reg number 2208426) and registered as a Charity with the Charity Commission (reg no 519767) . Our registered office is St Cuthbert’s Hospice, Park House Road, Durham DH1 3QF.

To contact us, please email [email protected] or telephone us on 0191 386 1170 Please tell us that you are contacting us about the MyPals website.

Prohibited uses

You may only use our site for lawful purposes.

You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • For the purpose of harming or attempting to harm minors or vulnerable adults in any way
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our contents standards (see below)
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, time-bombs, keystroke loggers, spyware, adware or any other harmful programmes or similar computer code designed to adversely effect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our website terms and conditions
  • Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party

Interactive services

We may from time to time provide interactive services on our site, including, without limitation, bulletin boards, comment sections and posts of profiles and jobs.

Where we do provide an interactive service, content will be moderated using automated systems, in addition to some human moderation.

We will do our best to assess any possible risks for members and volunteers from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the appropriate service in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent and supervision of their parent of guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who use any interactive service should be made aware of any potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to the site (contributions) and to any interactive service associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts)
  • Be genuinely held (where they state views)
  • Comply with applicable law in the UK and in any country from which they are posted

Contributions must not:

  • Contain material which is defamatory of any person
  • Contain any material which is obscene, offensive, hateful or inflammatory
  • Promote sexually explicit material
  • Promote violence
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any protected characteristic
  • Infringe any copyright, database right or trademark of any other person
  • Be likely to deceive any person
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • Promote any illegal activity
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
  • Be likely to harass, upset, embarrass alarm or annoy any other person
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
  • Give the impression that they emanate from us, if this is not the case
  • Advocate, promote or assist any unlawful activity such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this Acceptable Use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this Acceptable Use policy constitutes a material breach of the website terms and conditions and conditions under which you are permitted to use our site, and may result in us taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site
  • Issue of a warning to you
  • Legal proceedings against you for the reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) arising from the breach
  • Further legal action against you
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to beaches of this Acceptable Use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this Acceptable Use policy at any time by amending this page. You are expected to check back from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use policy may also be superseded by provisions or notices published elsewhere on our site.