St Cuthbert’s Hospice (“We”) are committed to protecting and respecting your privacy. We collect your information to help us make the mypals website work better for you, to improve our products and services and to help us understand why you use mypals so that we better meet your needs and find more people like you. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
“Personal data” for the purpose of this policy means any information which helps to identify living individuals, such as your name, address, telephone or email address. This data may also include financial details and optional information such as personal, family and lifestyle details. “Identify” means information that tells you something about that person at that time which could have an impact on them eg a photograph
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the website www.mypals.org.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1988 (“the Act”), the data controller is St Cuthbert’s Hospice of Park House Road, Durham DH1 3QF.
People under 18 years of age must only use the site and provide personal information if they have the support and supervision of a parent or guardian.
We may collect and process the following data about you:
Information you give us. You may give us information by filling in forms on our site www.mypals.org.uk (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register with our site, post offers of or requests for support (“jobs”) on our site, complete a review, communicate using our site, complete a survey or evaluation, or report a problem.
The information you give us may include your name, address, email address, and phone number, and a personal description.
Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information:
Information we receive from other sources. We often work closely with third parties (including for example business partners, sub-contractors in technical services, analytics providers, and search information providers) and may receive information about you from them.
We use information held about you in the following ways:
Information you give to us. We will use this information to:
Information we collect about you. We will use this information to:
Information we receive from other sources. We may combine this information with other information you give us and information we collect about you. We may use this information and the combined information for the purposes set out above.
We may share your information with third parties including:
We may disclose your personal information to third parties:
We recognise that welfare and interests of children, young people and vulnerable adults are paramount in all circumstances.
We need your consent for any act of sharing information but we are required to share information that surrounds a minor or vulnerable adult if there is reasonable cause to suspect that a child or vulnerable adult is suffering, or is likely to suffer, significant harm (for example, physical, sexual, financial or emotional abuse, neglect, self-neglect, modern slavery and domestic abuse).
Our Safeguarding Policy and Safeguarding Procedure set how we prioritise your safety and how we report any concerns. We understand the importance of sharing information that could be considered sensitive. In cases of emergency, we may pass your IP address to the police in order to get help to you as quickly as possible.
If you have any concerns, either about how we implement our policy or if you have concerns about the well-being of a Member or Volunteer, please contact us using the information given above. In case of emergency, you can also contact your local Safeguarding Board (there are usually separate contact details for adults and children) or the police service.
All information you provide to us is stored on secure servers. Where we have given you (or you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and so any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security.
You have the right to remove, and instruct us to remove, your personal data from the site and from our servers at any time. You can do this by contacting the Data Protection Officer, St Cuthbert’s Hospice, Park House Road, Durham DH1 3QF or [email protected].
The Act gives you the right to access the information we hold about you. You can make a request to access information, using these same contact details.
Any questions, comments and requests regarding this policy are welcomed and should be sent to the above address.
Our site may, from time to time, contain links to other websites. If you follow these links you will leave our site. Please note, these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.